Dresner Wisdom of Crowds Enterprise Planning Market Study
Significant gains from 2015 research based on the real-world experience of users
Prophix Software, a global leader in developing Corporate Performance Management (CPM) software, announced today it received strong scores as referenced in the 2016 Dresner Advisory Services Wisdom of Crowds® Enterprise Planning Market Study.
The Dresner study concluded:
“A leader in both Customer Experience and Vendor Credibility models, Prophix saw key improvements over 2015 and is best in class for sales professionalism, product knowledge, business practices, product robustness/sophistication of technology, integration of components within product, integration with third-party technologies, online training, forums and documentation. It was also best in class for integrity and has a perfect recommend score .”
Using a 33-criteria evaluation model, the Dresner Advisory Services Wisdom of Crowds® Enterprise Planning Market Study compares each vendor’s performance to its previous year’s performance and the average for all vendors. Criteria covered includes sales/acquisition experience, value for price paid, quality and usefulness of product, quality of technical support, and quality of consulting services, vendor recommendation and integrity to determine software supplier performance.
Customer Experience Model
The customer experience model considers the real-world experience of customers working with BI products on a daily basis. Prophix is positioned in the upper-right quadrant which contains the highest-scoring vendors and is named “overall experience leader.”
Vendor Credibility Model
The vendor credibility model considers how customers “feel” about their vendor. Prophix is positioned in the upper-right quadrant contains the highest-scoring vendors and is named “credibility leader.”
“We are elated and humbled to be recognized as a leader in the Dresner market study as it represents the voice of the customer, the people who are using the product on a frequent basis,” said Paul Barber, Prophix’s CEO. “Developing user-friendly consumer-like software and delivering best-in-class services is how Prophix is earning new users and expanding our market presence.”
To access the full report, compliments of Prophix click here.
Manager, Marketing Communications
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